Policies

Appointment & Cancellation Policy

At Habit Bodywork, we deeply respect your time and dedicated session slot. Because your appointment is reserved exclusively for you, unforeseen changes affect both our schedule and other clients waiting for care.

24-Hour Notice Required: If you need to cancel or reschedule, please do so at least 24 hours prior to your appointment time through your Acuity booking confirmation email or by reaching out to us directly.

Late Cancellations: Appointments cancelled or rescheduled with less than 24 hours’ notice will incur a fee equal to 50% of the originally booked service.

No-Shows: Missed appointments without prior notice will be charged 100% of the scheduled service fee.

Late Arrivals: Arriving late may shorten your session time to ensure subsequent clients stay on schedule; full service fees will still apply.

Thank you for your understanding and cooperation as we work together to support your health and well-being!

Arrival to Your Appointment

To ensure you receive the full benefit of your session, please arrive 10-15 minutes prior to your scheduled appointment time. This allows time for intake forms (for new clients), changing, and preparing for your treatment.

Late Arrivals: If you arrive late, your session may be shortened to accommodate other scheduled appointments. The full session fee will still apply.

Respect, Consent, and Confidentiality

Your privacy and well-being are our top priorities.

All client information and session details remain strictly confidential, except in cases where safety is a concern or with the client’s explicit permission.

Healthy, professional boundaries are the foundation of our practice. Clients are encouraged to communicate their needs, including pressure preferences, areas of focus, or any adjustments for their comfort.

Any requests that are unethical or illegal will not be accommodated.

Existing & New Medical Conditions

Clients must inform their massage therapist of any existing or new medical conditions, ongoing treatments, or changes in health.

If you are receiving medical care (e.g., from a physician, chiropractor, or physical therapist), you may be required to provide written permission before receiving bodywork.

Clients undergoing chemo or radiation therapy must provide a doctor’s note stating that their physician is aware of and approves massage treatment.

Discounted Packages

All memberships and packages are purchased at a discount and must be used within one (1) year of the purchase date.

Discounted packages are to be used for in-office sessions only and cannot be used to put towards outcall sessions.

Gift Certificates

Promotional Card(s)/ Certificate(s)

Promotional gift certificates, vouchers provided for marketing events, and donated gift cards issued without compensation expire on the specific expiration date printed on the certificate or promotional voucher. This voucher has no cash value, is non-refundable, and cannot be redeemed for cash or credit, except where required by law. It cannot be combined with any other offers, discounts, or promotions, and is valid for a single use only.

Habit Bodywork is not responsible for lost, stolen, or unauthorized use of gift cards, gift certificates or promotional vouchers.