Frequently Asked Questions
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We require at least 24 hours' notice to cancel or reschedule your appointment. Late cancellations (under 24 hours) incur a 50% session fee, and no-shows are charged the full amount of the scheduled service. Please view our full Policies Page for details.
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We don't expect tips. We want to be a regular part of your self-care regimen, and we find that the anxiety surrounding whether or not to tip can be a deterrent for clients.
We are aware that cost can be a barrier to getting regular bodywork, and members of our community often don't have a lot of discretionary income.
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We are in an accessible, ground floor office. The treatment room can accommodate walkers and wheelchairs. There are several bathrooms on each floor. There are handicap parking spaces available.
Clients must be able to get on and off the massage table on their own, It is a liability issue for your massage therapist to assist. Please let us know if you have any questions or concerns.
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For optimal assessment and movement during your session, we recommend wearing a sports bra, loose athletic shorts, and underwear. This attire ensures your comfort and allows for effective evaluation and treatment.
Why This Attire?
Ease of Movement: Wearing a sports bra and loose shorts allows you to move freely, making it easier for the practitioner to assess and work on key areas.
Proper Access: This clothing choice helps the practitioner access specific muscle groups or areas of concern without discomfort or restriction.
Client Comfort: Comfortable attire helps you feel relaxed and at ease, which is essential for an effective session.
Effective Evaluation: This attire enables a thorough assessment of posture, movement patterns, and muscle function.
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If the weather is bad or unsafe driving conditions exist, you can expect a call from us regarding your appointment. We don’t want you to feel unsafe, but we recognize here in Nashville locals may want to keep their appointments no matter the weather, so we do our best to be here.
Cancellations due to weather are no problem. If one of the staff is unable to come in we will call you immediately and try to re-book your appointment.
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While we primarily operate on an appointment basis, feel free to reach out by phone. Although we can't guarantee same-day bookings, we will make every effort to accommodate your scheduling preferences.